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Process your claims as fast as possible

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If you are a California resident, please read our Notice at Collection.

Please tell us your first & last name your name
Please tell us your company
Please tell us your email
Please use only numbers
Please provide us with any questions / comments
Thank you for your questions / comments.

If you are a California resident, please read our Notice at Collection.

Please tell us your first & last name your name
Please tell us your company
Please tell us your email
Please use only numbers
Please provide us with any questions / comments
Thank you for your questions / comments.

If you are a California resident, please read our Notice at Collection.

Or you may contact us via mail or telephone.

Chubb Travel Protection Customer Service Center

Phone: 844-825-2264
Email: chubbtravelinsurance@sutherlandglobal.com
Hours: 8AM – 8PM ET  M-F
Contact for:

Customer Assistance
Policy Modifications
Policy Refunds
Coverage Questions

Chubb Travel Protection Assistance Services

Contact:

877-319-4397 (Inside the US)
240-330-1537 (Outside the US)
Hours:

24 Hours a day
Contact for:

During Trip Assistance
Emergency Assistance
Concierge Services

Chubb Travel Protection Claims Center

Phone: 800-579-9504
Email: chubbtravel@acitpa.com
Hours: 8AM – 8PM ET M-F
 

Administrative Concepts, Inc. (ACI)
994 Old Eagle Road
Suite 1005
Wayne, PA 19087-1802
Contact for:

Obtain Claim Forms
Initiate Claims
Claims Status
Assistance in completing claim forms
Coverage Questions

Travel Smarter with Chubb Travel Insurance

Get Quote

Want to learn more?

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For questions regarding an existing policy, contact our Chubb Travel Protection Call Center:

844.825.2264
(Hours of operation:8AM - 8PM EST)

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Contact our Emergency Response Center for medical emergencies or travel assistance

877.319.4397 (Inside the US)
240.330.1537 (Outside the US)

Chubb. Insured.™

This information is a brief description of the features of this insurance program. Coverage & pricing may vary by state. The provision of this webpage is for informational purposes only and is not an insurance contract. The Policy or Certificate of Insurance along with the travel insurance policy claim process is available at https://ssp.chubbtravelinsurance.com/ctpus

Coverage is being marketed by Chubb Insurance Solutions Agency, Inc. located at 202 Halls Mill Road, Whitehouse Station, New Jersey 08889. View terms and conditions at Disclosure. Insurance benefits are underwritten by ACE Property & Casualty Insurance Company or ACE American Insurance Company, located at 436 Walnut Street, Philadelphia, Pennsylvania 19106. Chubb NA is the U.S.-based operating division of the Chubb Group of Companies headed by Chubb Ltd. (NYSE:CB). Insurance products and services are provided by a licensed producer, and not by the parent company itself.